Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@agatemart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@agatemart.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

"At Agate Mart, your satisfaction with your gemstone product purchase is our top priority. We understand that there may be situations where you need to request a refund or replacement for your order. This policy outlines our procedures for refunds and replacements to ensure your contentment.

Refund Policy:
We offer refunds under the following circumstances:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for the return of the item and issue a refund or replacement upon receipt and inspection of the damaged item.

Incorrect Product Shipment: If you receive the incorrect product in your order, please contact us within [number of days] days of receiving your order. We will arrange for the correct product to be shipped to you or issue a refund upon return of the incorrect item.

Order Cancellation: You may cancel your order within [number of hours/days] of placing it. If the order has not yet been shipped, we will issue a full refund. If the order has been shipped, you may need to return the item for a refund, and return shipping costs may apply.

Non-Delivery: If your order does not arrive within the specified delivery time frame, please contact us, and we will investigate the issue. If the product is confirmed as undelivered, we will issue a refund or send a replacement, as per your preference.

Replacement Policy:
We offer replacements under the following circumstances:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for the return of the item and send a replacement upon receipt and inspection of the damaged item.

Incorrect Product Shipment: If you receive the incorrect product in your order, please contact us within [number of days] days of receiving your order. We will arrange for the correct product to be shipped to you at no additional cost upon return of the incorrect item.

How to Request a Refund or Replacement:
To request a refund or replacement, please follow these steps:

Contact our customer support team within the specified time frames for the issue you are experiencing.

Provide your order number and details of the issue, including any relevant photographs if applicable.

Our customer support team will guide you through the return process, if necessary, and provide instructions for returning the item.

Once the item is received and inspected, we will process your refund or replacement accordingly.
Additional Information:

Refunds will be issued to the original payment method used for the purchase.

Return shipping costs for damaged, defective, or incorrect items will be covered by Agate Mart.

Please ensure that returned items are in their original condition and packaging to facilitate the refund or replacement process.

At Agate Mart, your satisfaction is our priority. We strive to provide high-quality gemstone products and excellent customer service. If you have any questions or concerns regarding our refund and replacement policy, please don't hesitate to contact us. We're here to assist you and ensure your gemstone shopping experience is enjoyable and worry free."